Doors and Readers

GymMaster software combined with door access hardware form an access control system which allows automated individualized entry

• Hardware
• Manage Doors
• Door Access
• Troubleshooting
• Frequently Asked Questions
• Blocked Access FAQs
• Bluetooth FAQs
• GateKeeper FAQs
• Key Fob FAQs

Key Fobs FAQs

Be sure to check the Troubleshooting page for common Door Access setup / function resolutions.

If you are unable to find the answer to your query, please Contact Our Support Team

What is the time delay when accessing door using a key fob?

• The expected time delay is 2-4 seconds

Can a member have multiple key fobs assigned to them?

• Typically no; a member can only be allocated one key fob at a time
• If a second key fob is assigned, this will override the first key fob, which will now no longer be active for this member
• If you do require the capacity to assign multiple fobs to your members, please Contact Our Support Team to ask us to enable this setting

What action do we take if a member has lost / had their key fob stolen?

• Go to their member account
• Delete number in ‘Key Fob’ field and press save
• The lost / stolen key fob will now be deactivated
• The member can have a new key fob assigned to their account
• This is assigned in the same manner as a regular key fob
• Their previous key fob will no longer be allocated to a member / membership, so if used it will not allow access

How can we determine which member has been allocated a particular key fob number?

• To find out which member has been assigned a particular key fob;
  • Navigate to Settings > Doors and Readers > Assigned Key Fobs (upper right)
  • Type fob number into search bar
  • If a member has been assigned this number, their name will appear below
  • If no member has been assigned this number, no name will appear below

Doors and Readers Complete